Delivery and returns

​Shipping

We do our best to ensure that the products you order reach you quickly and safely.

- We process orders on business days.
- It usually takes 1 to 3 business days to prepare an order for shipment.
- Delivery is handled by trusted courier companies and to pickup locations.
- The delivery cost is displayed when you place your order.
- Once your package has been shipped, you’ll receive information allowing you to track its status.
- If you have any questions regarding your order, please contact us via the contact form or by email.

 

Returns
You have the right to cancel the contract and return the purchased product without giving a reason within 14 days of receiving it.
To make a return:
1. Notify us that you wish to return the product.
2. Pack the product securely and send it back to the address provided.
3. Once we receive and verify the shipment, we will issue a refund within 14 days.

The returned product should not show any signs of use beyond what is necessary to determine its nature, characteristics, and functionality.
The cost of returning the product is borne by the buyer, unless applicable regulations provide otherwise.

 

Complaints
If the product you received is damaged or does not match your order, please contact us immediately. We review each complaint individually, striving to provide a quick and satisfactory resolution.
In your complaint form, please include your order number and a brief description of the problem. If possible, please also attach photos of the product.

We design our products with maximum ironing comfort in mind, which is why we focus not only on the quality of our covers but also on efficient order fulfillment and professional after-sales service. If, for any reason, your purchase does not meet your expectations, you can take advantage of our simple return process in accordance with applicable regulations.