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1. General Provisions
1.1. Full Company Information
STYL Joanna Dowejko
Wenecka 41/1
62-080 Tarnowo Podgórne, Poland
Email: joanna.dowejko@sztukaprasowania.com
Phone: 530 417 223
Tax ID (NIP): 599 276 54 34

1.2. Scope of Operations
The online store sztukaprasowania.com sells products and services related to ironing, clothing care, and textiles, and also offers additional features such as a newsletter, forum, comments, and classified ads.

1.3. Purpose of the Terms and Conditions
These Terms and Conditions set forth the rules for using the store, the rights and obligations of Customers and the Seller, and provide information on the processing of personal data.

 

2. Orders
2.1. How to Place Orders
Customers may place orders through the store’s website using the forms available on the site.

2.2. Acceptance of the Terms and Conditions
Placing an order constitutes acceptance of these Terms and Conditions and the Privacy Policy.

2.3. Order Confirmation
After placing an order, the Customer receives an order confirmation at the provided email address.

 

3. Payments
3.1. Payment Methods
The store offers online payments, traditional bank transfers, and other modern payment systems that ensure transaction security.

3.2. Order Fulfillment Terms
The order is fulfilled once the full payment amount has been credited to the Seller’s account.

 

4. Delivery
4.1. Delivery Time
Standard delivery time is 1 to 5 business days, unless otherwise indicated on the store’s website.

4.2. Shipping Costs
Shipping costs are displayed during the checkout process and added to the total amount due.

4.3. Customer Responsibilities
The Customer is required to inspect the shipment upon delivery and report any damage to the carrier.

 

5. Returns and Complaints
5.1. Right of Return
A Customer who is a consumer has the right to withdraw from the contract within 14 days of receiving the order without giving a reason, in accordance with the Consumer Rights Act.

5.2. Return Restrictions
Digital products, electronic content, and services provided at the Customer’s express request are non-returnable.

5.3. Return Conditions
A return is possible only if the product:
- shows no signs of use
- is in its original packaging
- the Customer has proof of purchase

5.4. Complaints
Complaints are processed within 14 days of receiving the returned shipment.

5.5. Submitting Returns and Complaints
Please submit returns and complaints to the following address: joanna.dowejko@sztukaprasowania.com

5.6. Return Costs
The Customer is responsible for the cost of returning the merchandise, unless the complaint is upheld—in which case the shipping costs will be refunded.

5.7. Return Address
Please send returns to the following address:
STYL Joanna Dowejko
ul. Wenecka 41/1
62-080 Tarnowo Podgórne

 

6. Personal Data Protection
6.1. Data Protection Principles
Customers’ personal data is processed by the Data Controller (Joanna Dowejko, STYL) in accordance with the GDPR and the principles described in the Privacy Policy available on the store’s website.

6.2. Purposes of Processing
Data is processed, among other things, to fulfill orders, handle inquiries, manage the newsletter and forum, and conduct marketing activities.

6.3. Customer Rights
The customer has the right to request:
- access to their data
- rectification of the data
- erasure
- restriction of processing
- data portability
- objection to data processing

6.4. Data Security
The Data Controller employs technical safeguards, including an SSL certificate, password hashing, regular backups, and system updates.

 

7. Final Provisions
7.1. Effective Date of the Terms and Conditions
These Terms and Conditions are effective as of the date of their publication on the store’s website.

7.2. Dispute Resolution
Disputes arising from sales contracts will be adjudicated by the court having jurisdiction over the Seller’s registered office.

7.3. Amendments to the Terms and Conditions
The Seller reserves the right to amend the Terms and Conditions. The current version of the Terms and Conditions is always available on the store’s website.